j365 Privacy Policy

Effective Date: January 15, 2026

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, use, disclosure, retention, and protection of personal data by j365 ("we," "us," "our," or "the Company") in connection with your use of the j365 online gaming platform, including our website and mobile application (collectively, the "Platform"). This Policy applies to all users ("you," "your," or "User") who access or interact with our services, whether as registered members or visitors.

By accessing, registering for, or using the j365 Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform.

j365 is committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all related issuances by the National Privacy Commission (NPC) of the Philippines. We implement robust organizational, technical, and physical security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

2. Data Controller and Contact Information

j365 acts as the Data Controller with respect to personal data collected through the Platform. As Data Controller, we determine the purposes and means of processing your personal information. For inquiries, requests, or complaints regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer:

Data Protection Officer
j365 Online Gaming Platform
Email: [email protected]
Support Hours: 8:00 AM – 12:00 Midnight (Philippine Time)
Language: English (Filipino-friendly support available)

3. Personal Data We Collect

j365 collects various types of personal data to provide, operate, maintain, and improve our services, ensure regulatory compliance, prevent fraud, and enhance user experience. The categories of personal data we collect include:

3.1 Information You Provide Directly

When you register an account with j365, we collect the following information:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (e.g., passport, driver's license, national ID)
• Contact Information: Email address, mobile phone number, residential address, and billing address
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Financial Information: Payment method details including bank account numbers, e-wallet information (GCash, Maya, GrabPay), credit/debit card details, transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), and selfie verification photos
• Communication Data: Content of messages, emails, live chat conversations, and other communications you send to our customer support team

3.2 Information Collected Automatically

When you access or use the j365 Platform, we automatically collect certain technical and usage data:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address, advertising ID), screen resolution, language settings
• Log Data: IP address, access dates and times, pages viewed, clickstream data, referring/exit pages, time spent on pages
• Location Data: Approximate geographic location derived from IP address, GPS coordinates (if you grant permission via mobile app)
• Gaming Activity: Games played, bets placed, wagering amounts, win/loss records, gameplay patterns, bonus usage, session duration
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 10 for details)

3.3 Information from Third-Party Sources

We may collect personal data from external sources to verify your identity, prevent fraud, and comply with legal obligations:

• Identity verification services and credit bureaus
• Payment processors and financial institutions
• Fraud detection and prevention service providers
• Marketing partners and affiliate networks (if you arrived via referral)
• Publicly available sources and regulatory databases

4. How We Use Your Personal Data

j365 processes your personal data for the following purposes, each grounded in a lawful basis under the Data Privacy Act:

4.1 Account Management and Service Provision

We use your personal data to create and maintain your j365 account, authenticate your identity, process your gaming transactions, manage deposits and withdrawals, and provide customer support. This processing is necessary for the performance of our contract with you.

4.2 Legal and Regulatory Compliance

We process personal data to comply with legal obligations imposed by PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other regulatory authorities. This includes:

• Verifying your age and identity to ensure you are 21 years or older
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Monitoring transactions for suspicious activity and reporting to authorities as required
• Maintaining records for audit and regulatory inspection purposes
• Responding to lawful requests from law enforcement and government agencies

4.3 Fraud Prevention and Security

To protect you, other users, and our business from fraud, abuse, and security threats, we analyze usage patterns, detect anomalies, investigate suspicious activity, block fraudulent transactions, and enforce our Terms and Conditions. This processing is based on our legitimate interests in maintaining platform integrity.

4.4 Marketing and Communications

With your consent, we may use your contact information to send promotional offers, bonus notifications, newsletters, and other marketing communications. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or adjusting your account preferences. Transactional and service-related communications (e.g., account confirmations, security alerts) are not subject to opt-out as they are necessary for service provision.

4.5 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to understand user behavior, improve platform functionality, develop new features, optimize game offerings, and enhance user experience. This processing is based on our legitimate interests in business development and service improvement.

4.6 Responsible Gaming

We use your gaming activity data to identify patterns that may indicate problem gambling behavior and to enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion. This processing supports our commitment to player protection and responsible gaming.

5. Legal Bases for Processing

Under the Data Privacy Act, personal data processing must be grounded in a lawful basis. j365 processes your personal data based on one or more of the following legal grounds:

• Consent: You have provided explicit, informed, and freely given consent for specific processing activities (e.g., marketing communications)
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions (e.g., account management, transaction processing)
• Legal Obligation: Processing is required to comply with applicable laws and regulations (e.g., KYC/AML checks, tax reporting, regulatory audits)
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms (e.g., fraud prevention, platform security, business analytics)
• Vital Interests: Processing is necessary to protect your life or that of another person (e.g., emergency response situations)

6. Disclosure of Personal Data to Third Parties

j365 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. However, we may disclose your personal information to trusted third-party service providers and partners in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors and financial institutions (for deposit/withdrawal processing)
• Identity verification and KYC/AML service providers
• Cloud hosting and data storage providers
• Customer support platform providers
• Marketing and analytics service providers
• Game content providers and software vendors

These service providers are contractually obligated to process your personal data only as instructed by j365, implement appropriate security measures, and comply with data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal data to government agencies, law enforcement, regulatory bodies, and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal processes such as subpoenas, court orders, or regulatory investigations
• Report suspicious transactions under AML regulations
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, or safety of j365, our users, or the public
• Prevent or investigate fraud, security breaches, or illegal activities

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to a successor entity. We will notify you via email and/or prominent notice on the Platform before your personal data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may disclose your personal data to other third parties when you have provided explicit consent for such disclosure.

7. Data Retention

j365 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your active account and for five (5) years after account closure to comply with PAGCOR record-keeping requirements
• Transaction Records: Retained for seven (7) years as required by Anti-Money Laundering regulations
• Identity Verification Documents: Retained for five (5) years after account closure
• Marketing Consent Records: Retained until consent is withdrawn, plus two (2) years for compliance purposes
• Technical and Log Data: Retained for twelve (12) months for security and fraud prevention purposes

After the applicable retention period expires, we will securely delete or anonymize your personal data in accordance with data protection best practices.

8. Data Security Measures

j365 implements industry-standard organizational, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols. Sensitive data at rest, including passwords and financial information, is encrypted using Advanced Encryption Standard (AES-256)
• Access Controls: Personal data is accessible only to authorized personnel who require access to perform their job functions. All employees and contractors are bound by confidentiality obligations
• Secure Infrastructure: Our servers and databases are hosted in secure, certified data centers with multi-layered security controls including firewalls, intrusion detection systems, and 24/7 monitoring
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses
• Incident Response Plan: We maintain a comprehensive incident response plan to promptly detect, investigate, and respond to data breaches or security incidents

While we employ robust security measures, no method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

9.1 Right to Be Informed

You have the right to be informed about the collection, use, and disclosure of your personal data. This Privacy Policy serves as our primary means of providing such information.

9.2 Right to Access

You have the right to request access to your personal data held by j365. You may obtain a copy of your personal information by contacting our Data Protection Officer. We will respond to your request within fifteen (15) calendar days.

9.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal data. You may update your account information directly through your account settings or by contacting customer support.

9.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data to comply with legal obligations.

9.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.

9.6 Right to Data Portability

You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller, where technically feasible.

9.7 Right to Lodge a Complaint

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with j365's Data Protection Officer or with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We may request verification of your identity before processing your request.

10. Cookies and Tracking Technologies

j365 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management and security features. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and error messages, to help us improve functionality.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies require your consent.

10.2 Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the Platform. Most browsers allow you to refuse cookies or delete existing cookies. Refer to your browser's help documentation for instructions.

11. Third-Party Links and Services

The j365 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by j365. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

The j365 Platform is intended solely for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems. If you believe a minor has provided personal data to j365, please contact us immediately.

13. International Data Transfers

Your personal data is primarily stored and processed within the Philippines. However, we may transfer personal data to service providers located outside the Philippines for specific processing activities such as cloud hosting, payment processing, or technical support. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission
• Data Processing Agreements with binding data protection obligations
• Ensuring the recipient country provides adequate data protection

By using the j365 Platform, you consent to the transfer of your personal data as described in this section.

14. Changes to This Privacy Policy

j365 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated via email to registered users and through a prominent notice on the Platform. The "Effective Date" at the top of this Policy indicates when it was last revised.

Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

15. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy, your personal data, or to exercise your data privacy rights, please contact:

Data Protection Officer
j365 Online Gaming Platform
Email: [email protected]
Support Hours: 8:00 AM – 12:00 Midnight (Philippine Time)
Language: English (Filipino-friendly support available)